Returns & Exchanges
At Cotopaxi, we want you to love your Gear for Good; if your purchase isn't quite right, you can return or exchange items in their original condition within 30 days of purchase. We offer free exchanges and easy returns to ensure you have the perfect equipment for your next adventure.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to pull up your purchase history.
Choose Your Option
Select the specific items you wish to return or exchange and tell us why so we can continue to improve our sustainable gear.
Print & Pack
Download your prepaid shipping label, print it out, and securely pack your items in the original packaging if possible.
Ship It Back
Drop off your package at the designated carrier location; once received at our warehouse, your refund or exchange will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing